Community Lives Consortium

Annual Return 2025/2026

The Annual Return is an online form that registered adults and children’s services providers are legally required to complete each year under the Regulations and Inspection of Social Care (Wales) Act 2016 (RISCA) . The purpose of Annual Returns is to provide the public with comprehensive, comparable and robust information on the quality of care and support services.

Provider: Community Lives Consortium

Provider summary

The provider was registered on: 20/05/2019
The following lists the provider conditions: There are no conditions associated to the provider

Training and workforce planning arrangements

Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider. Training needs are identified through multiple processes: Service Development Plan reviews, quarterly training and skills meetings, supervision, appraisals and performance discussions. The RI uses this evidence within Quality of Care and Board reports to ensure strategic oversight. A training programme is planned, regularly updated and aligned to people’s needs and staff competencies. Stakeholder feedback informs additional training requirements to support staff effectiveness.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider. Provider assessments are completed prior to support commencing, with a three‑month personal plan review to confirm staffing meets assessed needs. Workforce capacity is monitored through monthly Service Development Plans and recruitment analysis. Staff surveys and exit interviews are reviewed by forums, managers and the Board, informing a Good Employment and Support Action Plan that supports Real Living Wage and improves terms, conditions, recruitment and retention.

Regulated services delivered by this provider

Service name Service type Type of care
Community Lives Consortium Domiciliary Support Service None
22 Tal y Wern Care Home Service Adults Without Nursing
57 Tir Morfa Care Home Service Adults Without Nursing
Lower Lodge Care Home Service Adults Without Nursing

Service: 22 Tal y Wern

Service summary

Service Type Care Home Service
Type of Care Adults Without Nursing
Approval Date 20/05/2019
Maximum number of places 4
Service Conditions
  • A maximum of 4 individuals can be accommodated at this service
  • Community Lives Consortium is registered to provide a Care Home Service at 22 Tal y Wern 22 TAL-Y-WERN, PORT TALBOT SA13 2LZ
  • The responsible individual for this service is Lynda Rosselli
How many people in total did the service provide care and support to during the last financial year? 3

Service management

Responsible Individual(s) Lynda Rosselli
Manager(s) Lisa Davies

Service contact details

Service Telephone Number 01639 887366
Service Contact Email Address lynda.rosselli@communitylives.org

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service
  • Assistive Technology
  • Non-formal communication (e.g. body language, facial expressions)
  • Objects of reference
  • Signalong
  • Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards)
  • Writing (Paper / Whiteboards)

Service facilities and accommodation

Engagement with people using the service

We work closely with individuals and their families to understand their needs and wishes through our Provider Assessment. Within 7 days of starting support, we agree on a Personal Plan, which is reviewed annually and every 3 months with the person and, where appropriate, their family. These reviews help us understand what’s working and set goals to support wellbeing. Individuals in the care home have monthly house meetings to help improve living arrangements. Individuals have the opportunity to attend monthly Change Team meetings where people supported can shape their support and community involvement. Families are invited to our Quarterly Relatives Forum to share ideas and improve our services. Family representatives also sit on our Board to ensure your voices are heard. Our ‘What we think’ survey gathers feedback from individuals and families to guide improvements. The Board, which includes elected family members, oversees all feedback and drives our development plans.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum weekly fee payable during the last financial year? £2232
The maximum weekly fee payable during the last financial year? £2718

Complaints processed by the service

Total number of formal complaints made during the last financial year 0
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 0
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 8

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Deputy Manager 1 0
Care Worker 7 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Care Worker Working towards all staff completing All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed Not relevant to this staff group
Deputy Manager All staff have completed Not relevant to this staff group
Care Worker All staff have completed Not relevant to this staff group
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Deputy Manager 1 0 0
Care Worker 7 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Deputy Manager 0 0
Care Worker 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Deputy Manager 1 0
Care Worker 2 5

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 1 0
Deputy Manager 1 0
Care Worker 5 1
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Deputy Manager 0 0
Care Worker 0 0

Typical shift patterns

Role typeTypical shift patterns
Care Worker 7am - 3pm x 2 3pm-10pm x 3 8am -3pm x 1 sleep in staff 10pm-7am

Service: Community Lives Consortium

Service summary

Service Type Domiciliary Support Service
Type of Care None
Approval Date 20/05/2019
Maximum number of places 0
Partnership Area West Glamorgan
Service Conditions
  • Community Lives Consortium is registered to provide a domiciliary support service in West Glamorgan regional partnership area
  • The responsible individual for this service is Lynda Rosselli
How many people in total did the service provide care and support to during the last financial year? 188

Service management

Responsible Individual(s) Lynda Rosselli
Manager(s) Dean Bromham, Jamie Locking, Michelle Thomas, Lynda Rosselli, Catherine Williams, Diane Jones

Service contact details

Service Telephone Number 01792646640
Service Contact Email Address lynda.rosselli@communitylives.org

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service
  • Other Sign Language (e.g. Deafblind Manual, Visual Frame Signing)
  • Picture Exchange Communication System (PECS)
  • Total Communication
  • Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards)
  • Non-formal communication (e.g. body language, facial expressions)
  • Objects of reference
  • Writing (Paper / Whiteboards)
  • Lipreading
  • Makaton
  • Signalong
  • Social Stories
  • Assistive Technology

Engagement with people using the service

We work closely with individuals and their families to understand their needs and wishes through our Provider Assessment. Within 7 days of starting support, we agree on a Personal Plan, which is reviewed annually and every 3 months with the person and, where appropriate, their family. These reviews help us understand what’s working and set goals to support wellbeing. Individuals i the care home have monthly house meetings help improve living arrangements. Individuals have the opportunity to attend monthly Change Team meetings where people supported can shape their support and community involvement. Families are invited to our Quarterly Relatives Forum to share ideas and improve our services. Family representatives also sit on our Board to ensure your voices are heard. Our ‘What we think’ survey gathers feedback from individuals and families to guide improvements. The Board, which includes elected family members, oversees all feedback and drives our development plans.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum hourly rate payable during the last financial year? £21.66
The maximum hourly rate payable during the last financial year? £23.37

Complaints processed by the service

Total number of formal complaints made during the last financial year 30
Number of active complaints outstanding 5
Number of complaints upheld 9
Number of complaints partially upheld 0
Number of complaints not upheld 16

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 290.28

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 34 0
Care Worker 323 6

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager All staff have completed Working towards all staff completing
Care Worker Working towards all staff completing Working towards all staff completing

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 34 0 0
Care Worker 297 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Care Worker 0 26

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 30 4
Care Worker 152 171

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 30 4
Care Worker 224 55
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Care Worker 0 0

Typical shift patterns

Role typeTypical shift patterns
Care Worker 7am - 3pm 3pm-10pm 8am -2pm Wakeful 10pm-7am 10am =6pm sleep in staff 10pm-7am

Service: 57 Tir Morfa

Service summary

Service Type Care Home Service
Type of Care Adults Without Nursing
Approval Date 20/05/2019
Maximum number of places 4
Service Conditions
  • A maximum of 4 individuals can be accommodated at this service
  • Community Lives Consortium is registered to provide a Care Home Service at 57 Tir Morfa 57 TIR MORFA ROAD, PORT TALBOT SA12 7PF
  • The responsible individual for this service is Lynda Rosselli
How many people in total did the service provide care and support to during the last financial year? 4

Service management

Responsible Individual(s) Lynda Rosselli
Manager(s) Michelle Griffiths

Service contact details

Service Telephone Number 01639881928
Service Contact Email Address lynda.rosselli@communitylives.org

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service
  • Welsh
Non-verbal communication methods used at the service
  • Writing (Paper / Whiteboards)
  • Assistive Technology
  • Social Stories
  • Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards)
  • Objects of reference
  • Other Sign Language (e.g. Deafblind Manual, Visual Frame Signing)
  • Lipreading
  • Non-formal communication (e.g. body language, facial expressions)

Service facilities and accommodation

Engagement with people using the service

We work closely with individuals and their families to understand their needs and wishes through our Provider Assessment. Within 7 days of starting support, we agree on a Personal Plan, which is reviewed annually and every 3 months with the person and, where appropriate, their family. These reviews help us understand what’s working and set goals to support wellbeing. Individuals in the care home have monthly house meetings to help improve living arrangements. Individuals have the opportunity to attend monthly Change Team meetings where people supported can shape their support and community involvement. Families are invited to our Quarterly Relatives Forum to share ideas and improve our services. Family representatives also sit on our Board to ensure your voices are heard. Our ‘What we think’ survey gathers feedback from individuals and families to guide improvements. The Board, which includes elected family members, oversees all feedback and drives our development plans.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum weekly fee payable during the last financial year? £2058
The maximum weekly fee payable during the last financial year? £2812

Complaints processed by the service

Total number of formal complaints made during the last financial year 0
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 0
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 10

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Deputy Manager 1 0
Care Worker 10 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed Not relevant to this staff group
Deputy Manager All staff have completed Not relevant to this staff group
Care Worker All staff have completed Not relevant to this staff group
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Deputy Manager 1 0 0
Care Worker 10 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Deputy Manager 0 0
Care Worker 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Deputy Manager 1 0
Care Worker 7 3

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 1 0
Deputy Manager 0 1
Care Worker 5 3
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Deputy Manager 0 0
Care Worker 0 0

Typical shift patterns

Role typeTypical shift patterns
Care Worker 7-3 x 2 8-3 x 2 3-10 x 3 10-7-Wakeful 10-7 -Sleep-in

Service: Lower Lodge

Service summary

Service Type Care Home Service
Type of Care Adults Without Nursing
Approval Date 20/05/2019
Maximum number of places 3
Service Conditions
  • A maximum of 3 individuals can be accommodated at this service
  • Community Lives Consortium is registered to provide a Care Home Service at Lower Lodge COMMUNITY LIVES CONSORTIUM, LOWER LODGE, CADLE MILL, SWANSEA SA5 4PA
  • The responsible individual for this service is Lynda Rosselli
How many people in total did the service provide care and support to during the last financial year? 9

Service management

Responsible Individual(s) Lynda Rosselli
Manager(s) Ellen Lewis

Service contact details

Service Telephone Number 01792584007
Service Contact Email Address lynda.rosselli@communitylives.org

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service
  • Makaton
  • Objects of reference
  • Non-formal communication (e.g. body language, facial expressions)
  • Other Sign Language (e.g. Deafblind Manual, Visual Frame Signing)
  • Social Stories
  • Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards)
  • Writing (Paper / Whiteboards)

Service facilities and accommodation

Engagement with people using the service

We work closely with individuals and their families to understand their needs and wishes through our Provider Assessment. Within 7 days of starting support, we agree on a Personal Plan, which is reviewed annually and every 3 months with the person and, where appropriate, their family. These reviews help us understand what’s working and set goals to support wellbeing. Individuals in the Registered Respite home have monthly house meetings to help improve living arrangements. Individuals have the opportunity to attend monthly Change Team meetings where people supported can shape their support and community involvement. Families are invited to our Quarterly Relatives Forum to share ideas and improve our services. Family representatives also sit on our Board to ensure your voices are heard. Our ‘What we think’ survey gathers feedback from individuals and families to guide improvements. The Board, which includes elected family members, oversees all feedback and drives our development plans.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum weekly fee payable during the last financial year? £23.86
The maximum weekly fee payable during the last financial year? £23.86

Complaints processed by the service

Total number of formal complaints made during the last financial year 0
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 0
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 15

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Care Worker 15 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Care Worker Working towards all staff completing All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed Not relevant to this staff group
Care Worker All staff have completed Not relevant to this staff group
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Care Worker 15 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Care Worker 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Care Worker 9 6

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 1 0
Care Worker 5 10
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Care Worker 0 0

Typical shift patterns

Role typeTypical shift patterns
Care Worker 7-3 x 2 8-3 x 2 3-10 x 4 10-8-Wakeful x 2 10-7 -Sleep-in x1